FAQ

SPORTSBOOK 1. How to place a bet? First, log in with your username and password. Select one or several bets from our line-up and use the mouse to click on an estimated outcome. Your bet will then appear in the bet slip on the right-hand side of the page. Next, specify the amount you wish to stake and your preferred type of bet (Single, Multiple, System or Chain). In the third and final phase, you can either confirm the bet or cancel it. Please note that our GTCs do not permit the cancellation of any bets once they have been placed. 2. Which types of bets do you offer? At Bitcostar you can choose different types of bets. Starting with one prediction, you can use the "Single" bet option; choosing two or more predictions option changes to "Multiple" bets. With three or more predictions, you can choose to place a "System" or a "Chain" bet. However, if you want to have on the betslip more than one predictions but you want to place them as Single bets, you can do that by choosing "Single" on the appropriate drop-down menu and then place the amount you want as a stake for each of your selections and finally click "PLACE BETS". 3. What is a "Single" bet? A "Single" bet is the simplest form of betting. You predict an outcome, specify the desired stake and place the bet. If your prediction is correct, you win the bet. The winnings are calculated by multiplying the odds by the stake. 4. What is a "Multiple" or "Express" bet and how is it calculated? "Multiple" is a bet consisting of two or more events in which a necessary condition is that none of the events should lose. "Multiple" bets’ total odds are calculated by multiplying the odds of all the individual predictions. 5. Which bets can be combined to form a "Multiple" bet? The vast majority of the offered bets may be combined freely in a "Multiple" bet. There are a few exceptions, however, such as certain Formula 1 bets that can only be placed as "Single" bets. The bookmakers decide which bets can be combined, and their decision is based on various factors, such as the respective game or the event. You will be informed of their decision by the time the bets are placed. Please note: several bets on the same event/outcome cannot be placed as a "Multiple" or "System" bet. 6. What is the "Chain" bet and how is it calculated? A "Chain" bet is a combination of "Single" bets independent from each other. A necessary condition is winning the first event. The procedure of chain calculation depends on the order of bets mentioned in the given ticket. From the winning of the first event the sum equal to the bet for the second event is removed and the added sum makes the "Chain Account". If the next event is lost, the sum of the "Chain Account" is used. Each next event is calculated by this principle. If the sum on the "Chain Account" is less than the sum of the first single bet – in the following event the single bet is counted proceeding from what is left in the account. If there isn’t any money left in the "Chain Account", the chain is interrupted and the bet is lost. In the case of a win, the amount depends on the number of the events won and what their coefficients are. 7. What is the "System" bet? How is it calculated and how much is the minimum sum of each bet? "System" is a bet which consists of at least three events. The program forms variants of the events you have selected. For example, if you select a 2/5 System, it means that at least 2 events from 5 must win for the bet to win. The minimum sum of each bet depends on the selection of the System. 8. What is a "Handicap"? A "Handicap" is a head start given to a selection expressed in goals/ points/ sets/ frames etc. depending on the type of the competition. The "Handicap" is offered by the bookmaking company and it can be "Positive" (1), "Negative" (-1) or "Zero". For example, if you made a bet on "Handicap 1(2)" on a football match, this means you allowed “Team 1” a 2-goal 'Head Start'. - If the match ends 1-1, then adding the "Handicap" will produce a score of 3-1 and the bet will win. - If the match ends 0-3, then adding the "Handicap" will produce a score of 2-3 and the bet will lose. - If the match ends 0-2, then adding the "Handicap" will produce a score of 2-2 and the bet will result in a push. - If the "Handicap" is "Negative", you need to subtract rather than add. This kind of stakes are counted equally. Let us consider a few other options of a Handicap: Bet W1 Handicap (-1) can win only when the first team wins the match by two goals. Bet W2 Handicap (1) can win only when the second team does not lose the match (draw or victory of the second team). Bet X Handicap (1) can win only when the first team wins the match by one goal (or when the second team loses by one goal). Bet X Handicap (-1) can win only when the first team loses the match by one goal (if the second team wins by one goal). Bet W1 Handicap (-2) can win only when the first team wins the match by three goals. Bet W2 Handicap (2) can win only when the second team wins the match by three goals. Bet X Handicap (2) can win only when the first team wins by two goals. Bet X Handicap (-2) can win only when the first team loses by two goals (or the second team wins by two goals). 9. What is a "Double"? A "Double" bet means that one of the players of the two teams should score two or more goals during the given match. 10. What is a "Hattrick"? A "Hattrick" bet means that one of the players of the two teams should score three or more goals during the given match. 11. What is "Poker" A "Poker" bet means that one of the players of two teams should score four or more goals during the given match. 12. What do W1 W2 / W1 X /X W2 and other bets mean? In this kind of bet the first symbol shows the result of the first half, and the second symbol shows the result of the game. For example, “W1 W2” bet means that the first team has won in the first half but the second team has won in the total game. “W1 X” bet means that the first team has won in the first half, and the overall game has ended in a draw. 13. What goal betting tips do you offer? The following ways of scoring can be distinguished: direct free kick, penalty kick, header, own goal, etc. 14. When I try to place a bet, I get a message that I have exceeded the winnings limit. How high is the winnings limit? Our bookmakers are entitled to set lower winnings limits per bet. You will be informed of this directly when you place your bet. There may be various reasons for changing a winnings limit, depending on the supply and demand for a bet. Please note that winnings limits may also be lowered for a short time when our bookmakers update the odds. It is usually possible to place the same bet with higher stakes shortly thereafter. In the meantime, however, the odds may also have been changed. 15. What is the minimum/maximum size of the bet? The maximum amount of one bet is defined by the maximum amount of the winnings specified above. If when choosing a bet, you have received a message that the amount of your bet exceeds the maximum amount, reduce the amount of the bet accordingly. The minimum amount of a bet is ~0.50€. 16. What are the maximum winnings of the bet? The maximum winnings of one ticket is 30,000 Euros. If the bet comes with a bonus, and thereby the winning sum exceeds 30,000 Euros, the bonus is not paid. 17. What is the maximum coefficient? The maximum coefficient of a bet is 1000. In case it exceeds 1000, the winning is calculated with a 1000 coefficient. 18. How it is possible to remove the prediction chosen by me from the coupon? Separate predictions can be removed, by clicking directly on the "X" button on the right side of the coupon. 19. I have placed a bet by mistake. Can I ask for my bet to be cancelled? Unfortunately, in accordance with the Terms and Conditions we are not allowed to cancel bets once they have been placed. According to our General Terms and Conditions, a bet is considered to be placed as soon as it is displayed in your betting account under "My bets". Before you confirm a bet, you can cancel it in the bet slip and not place the bet. However, once you have confirmed the bet in the coupon your bet is accepted and can no longer be cancelled. 20. How can I check whether my bet has been accepted? As soon as you have confirmed the bet in the coupon, by pressing the button "PLACE BETS!", you will receive a confirmation of acceptance if the bet has been placed successfully. Each bet that you place will appear in your betting account under "My bets". 21. In what case are the bets cancelled? Bets are cancelled if there is an inaccuracy in the names of players or teams, if there are wrong odds offered, a wrong total, a wrong handicap etc. In this case the selection is made Void. 22. What happens in the event of match postponement/cancellation? The calculation is made as Void depending on the timeframes specified by sport in our Rules. In the case of an "Multiple" or "System" bet, the selection is considered Void. 23. How is a football match calculation made if the match ended in overtime or a penalty shoot-out? All football bets are settled only for the 90-minute result (Full-time), excluding extra time and penalty shoot-outs, unless otherwise stipulated by Svenbet.com. According to Bitcostar’s rules, the Full-time includes the stoppage time in the match. 24. How is the double yellow card of a player calculated? The second yellow card leading to the player’s dismissal is considered to be red, which means the player has one yellow card and one red card. 25. How is a basketball game calculation made? The results for all bets on the game are made taking into account overtime, unless stated otherwise. An exception: the bets on the winner of the match, in which there is an option of a "Draw", are offered only on the regular time, not taking into account the overtime. 26. How is a hockey match calculation made? The bets on National and International Ice Hockey championships, are calculated according to the main time of the matches, unless otherwise mentioned. 27. How is a bet calculated if one of the tennis players refuses to continue the game? When the player is retired or disqualified for any reason, then already raffled and accomplished bets remain valid. All the other bets should be returned, even if the outcomes are evident. 28. When shall I get back my money if the match did not take place as planned? If the match is interrupted for more than 24 hours, all bets are returned, except for those, where the result was accurately predicted before the match was interrupted. 29. Why is the calculation of my bets delayed? The calculation is usually made as quickly as possible. The calculation of online games is made immediately during the game; the calculation of offline games will be made as soon as a game ends, no matter what kind of bet you have made. But the calculation can be sometimes delayed due to some objective reasons: the absence of information about the results, the same event with different information on various websites, technical problems, etc. 30. What should I do if my bet is calculated incorrectly? In this case you should contact the Live Customer Support Service. Our Specialists will check your bet, and if it turns out that the bet is really calculated incorrectly, your winnings will be added to your game account. 31. How long should an interrupted match be held for to be considered finished? The matches are considered to have taken place, if they have been interrupted and not finished in the timeframe specified in points under "49. Interrupted Events" of the General Terms and Conditions, and if the time played is the following: Soccer – 90 min. Futsal – 30 min. Basketball NBA (National Basketball Association) – 40 min. Eurobasketball – 35 min. Hockey NHL (National Hockey League) – 54 min. Bandy – 60 min. Euro Hockey – 50 min. American Football – 50 min. Baseball- 5 periods (innings) Handball – 50 min. 32. What happens to my bet if a match is postponed? If the event does not take place as scheduled or if the official score of the match is not announced and is not resumed within 15 hours, all bets will be refunded or transferred to your account. If this match is included in your "Multiple" or "System" bet, your winning will be calculated at odd 1.00. 33. How can I check the result of the preferred game? As we calculate the bets according to the data of the official websites, you can find the list of official websites under point "51.3" of the General Terms and Conditions. "Live" bets Our LIVE bets will keep you in suspense until the end of the sports event. Hundreds of fans simultaneously place bets in real time. The odds of bets are dynamic and change depending on the course of the sports event. Simultaneously the detailed information, such as the expired time, the current score, quantity of the yellow and red cards shown, etc. is displayed in real time. LIVE bets are available not only for soccer games but also for other sports events, such as Tennis, Formula 1, American Football, Ice Hockey, Skiing, etc. 34. Why has the acceptance of my bet been delayed or interrupted? This may occur because of the following reasons: - No bookmaker can avoid technical problems, interruption of the broadcast during (Live) games, software failure, power cuts, etc. - The abundance of the bets. - High levels of interest in certain kinds of sport. Congestion of a network provider. - Speed of the given sport as an event. For example, a tennis game is an event with a very fast outcome, the quantity of bets is maximum, the change of the coefficients occurs very quickly. 35. Why was my bet registered twice? It can happen only if you pressed the button twice. Please be extra careful when placing bets. 36. Why has the offer of odds been stopped ahead of time? This may have been due to the reasons stated in Term 34 above. 37. How accurate is the data given on the Live matches on your website? Every effort is made that this information is up to date and correct. However, it is only to be considered a guide when betting. 38. Why is my limit on the (Live) bet reduced? Any bookmaker office has the right to reduce the limit of all or some players. Moreover, the office is not obliged to provide an explanation concerning this decision and reserves the right to block some players from using its services. CASINO 1. How can I create a Casino account? Playing in the Bitcostar Casino requires Bitcostar account. If you do not already have one, just click on the "REGISTER" button on the top of your screen and follow the simple registration process. 2. What should I do if I have forgotten my username/password? If you’ve forgotten your password, first try to restore it through the site using the "Forgot your password?" option on the "SIGN IN" page. Password recovery will not function in some cases (e.g. the e-mail address is wrong or there are technical problems). If you’ve forgotten your username or if you experience any other issues, you should contact us through Live Customer Support or send us an email at support@Bitcostar.com. 3. How do I make a deposit in the online casino? Once logged in, press the "Deposit" button on the top of your screen and select your desired amount and payment method. 4. How do I view what games I’ve played last? Once logged in, you can view Casino last played games by visiting your Profile page and choosing "HISTORY" under "BALANCE" tab. 5. What is the Random Number Generator (RNG)? A Random Number Generator (RNG) is a computer program which randomly produces the results for our online casino games. Every individual card dealt, dice rolled, or any other pertinent game action is produced by the program without any unrealistic duplication or predictability. Since the results are generated in a completely random manner with no possibility of manipulation, you always get fair results. 6. What kind of games can I play online at the Bitcostar Casino? Bitcostar offers a wide selection of games to our players. You can find many different 3D games, Table games, a huge variety of Slot games, and even Live games including Blackjack, Roulette and Baccarat.